These terms apply to all coaching, membership and camp bookings made with 10is Academy (“we” / “us”). By booking or subscribing, you (“you” / “your”) agree to these terms. Please read them before booking.

1. Coaching & Subscriptions

How coaching works

Coaching at 10is runs on a monthly subscription. Sessions take place weekly across 46 weeks of the year. We close during school holidays as follows:

• 6 weeks — summer holidays
• 2 weeks — Christmas
• 2 weeks — Easter
• 1 week — May half term

Your monthly subscription is calculated across these 46 coaching weeks and divided into equal monthly payments. You are never charged for weeks in which no coaching takes place.

Session locations

Coaching takes place at three sites:

• King’s Ely main site, Barton Road, Ely CB7 4DB — weekly coaching for most programmes
• Hayward Theatre courts, Church Lane, Ely — Saturday sessions
• Paradise Centre, Ely — Thursday 4pm Blue and Red stage junior sessions

Subscription rates

• Members: £32.10 per month (one-hour weekly sessions)
• Non-members: £38.50 per month (one-hour weekly sessions)

Holiday camp fees are separate and listed on our Camps page.

Holiday closures and credits

During Easter, May half term and summer half term closures, active subscribers receive session credits automatically. These credits can be applied to the cost of any 10is holiday camp. Christmas closure weeks are not billed. No monetary refund is issued for holiday closure weeks; credits are the standard form of compensation.

Weather and coach unavailability

We coach outdoors and aim to run sessions in all reasonable conditions. If a session must be cancelled due to unsafe weather or coach unavailability, subscribers receive session credits automatically. These credits can be used toward holiday camps or additional coaching sessions. No monetary refunds are issued for weather or coach cancellations.

For adult subscribers, during summer months (April to July), we additionally offer free places in higher-level group sessions to compensate for disruption.

Non-attendance

If you are unable to attend a booked session, you are not entitled to a refund or credit. If you know in advance that you cannot attend, please notify us as early as possible so the space can be offered to another player.

2. Membership

Membership is optional. Non-members may book coaching at the non-member rate. Membership benefits include:

• Discounted coaching rate
• Mix-In social sessions (twice weekly, included)
• Priority booking for sessions and holiday camps
• Court hire access
• Training video library
• Hitting partner finder
• Club calendar

Junior membership additionally includes access to internal competitions, box league, club events and player pathway tracking.

Cancelling your subscription or membership

One month’s written notice is required to cancel a coaching subscription or membership. Notice must be sent by email to competition@10is.co.uk. Your final payment will be taken at the end of the notice period. You are responsible for cancelling any direct debit with your bank; 10is Academy cannot cancel direct debits on your behalf.

3. Bookings

1. All bookings are made online at www.10is.co.uk.
2. Full payment is required at the time of booking unless a subscription is in place.
3. Bookings are subject to availability.
4. It is your responsibility to book the correct session and to know the session times and dates.
5. A valid email address and phone number are required for all bookings.
6. We do not store credit card details or share your data with third parties.

4. Private Coaching

Private lessons are subject to the following cancellation terms:

• More than 24 hours’ notice: no charge
• 12–24 hours’ notice: 50% of the lesson fee charged
• Less than 12 hours’ notice: 100% of the lesson fee charged

If we cancel a private session, you will be offered a reschedule at a mutually convenient time.

5. Holiday Camps

Camp bookings are subject to the cancellation and refund terms set out in our Cancellation & Refund Policy, available at www.10is.co.uk.

6. Medical & Safety

1. Any medical conditions or current medications relevant to physical activity must be disclosed at the time of booking.
2. An emergency contact must be provided for all participants.
3. Appropriate tennis or sportswear must be worn, including non-marking tennis shoes.
4. Players must arrive on time. Parents are responsible for prompt collection of younger players.
5. 10is Academy accepts no responsibility for loss, theft or damage to personal belongings.

7. Code of Conduct

1. All players, parents and guardians must behave respectfully toward coaches, staff and other players at all times.
2. Aggressive or abusive behaviour (verbal or physical) will not be tolerated and may result in immediate exclusion without refund.
3. We reserve the right to remove any player from coaching if their behaviour is dangerous, disruptive or aggressive.

8. Junior Safeguarding

10is Academy is committed to the safety and welfare of all children and young people in our care.

1. All coaches hold current DBS certificates and are LTA Accredited.
2. Our Child Welfare Officer is Angels Arribas: Angels.welfare.10is@gmail.com / 07983 807 6272.
3. Our Child Protection and Safeguarding Policies are available on the website.
4. For Blue and Red stage sessions, a parent or guardian must be present on court and actively participate throughout the session.

9. General

1. We reserve the right to amend these terms at any time. Updated terms will be published on the website.
2. We reserve the right to cancel any under-subscribed session. A full credit will be issued in such cases.
3. These terms are governed by the laws of England and Wales.

admin@10is.co.uk  |  www.10is.co.uk  |  King’s Ely, Barton Road, Ely CB7 4DB

10is Academy acknowledges the duty of care to safeguard and promote the welfare of children and adults at risk.  The Academy is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and LTA requirements.  A copy of the Academy’s full safeguarding policy is available on the website.

The academy’s safeguarding policy recognises that the welfare and interests of children and adults at risk are paramount in all circumstances. It aims to ensure that regardless of age, ability or disability, gender reassignment, sex or sexual orientation, race, religion or belief, socio-economic background, all children:

• have a positive and enjoyable experience of tennis at 10is Academy in a safe and inclusive environment
• are protected from abuse whilst participating in tennis.

10is Academy acknowledges that some children, including disabled children and young people or those from ethnic minority communities, can be particularly vulnerable to abuse and we accept the responsibility to take reasonable and appropriate steps to ensure their welfare.

As part of our safeguarding policy 10is Academy will:

• promote and prioritise the safety and well-being of children and adults at risk
• ensure everyone understands their roles and responsibilities in respect of safeguarding and is provided with appropriate learning opportunities to recognise, identify and respond to signs of abuse, neglect and other safeguarding concerns relating to children and adults at risk
• ensure appropriate action is taken in the event of incidents/concerns of abuse and support provided to the individual/s who raise or disclose the concern
• ensure that confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored
• prevent the employment/deployment of unsuitable individuals
• ensure robust safeguarding arrangements and procedures are in operation.

The academy’s policy and procedures will be widely promoted and are mandatory for everyone involved in 10is Academy. Failure to comply with the policy and procedures will be addressed and may result in dismissal/exclusion from the lessons without any refund.

Monitoring 

The academy’s safeguarding policy will be reviewed every three years, or sooner in the following circumstances:

• changes in legislation and/or government guidance
• as required by the Local Safeguarding Children Board or LTA
• as a result of any other significant change or event.