Privacy policy

1. Introduction

This privacy notice provides you with details of how we collect and process your personal data through your use of our site by providing us with your data, you warrant to us that you are over 13 years of age. 10is Academy is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). Contact Details Our full details are: Full name: 10is Academy Limited Email address: Postal address: 16 Barley Way, Littleport, CB6 1FS It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at

2. What data do we collect about you, for what purpose and on what ground we process it

We collect various categories of personal data for specific purposes:

1. Communication Data:
   - Any communication sent to us via various channels.
   - Purpose: communication, record-keeping, legal claims.
   - Legal ground: legitimate interests.

2. Customer Data:
   - Data related to purchases (e.g., name, contact details).
   - Purpose: supply goods/services, record transactions.
   - Legal ground: performance of a contract.

3. User Data:
   - Information about website and online service usage.
   - Purpose: operate website, ensure security, administer content.
   - Legal ground: legitimate interests.

4. Technical Data:
   - Data regarding website and online service usage.
   - Purpose: analyze usage, administer and protect the platform.
   - Legal ground: legitimate interests.

5. Marketing Data:
   - Preferences regarding marketing and communication.
   - Purpose: promotions, relevant content, advertising effectiveness.
   - Legal ground: legitimate interests.

We use this data to enhance our services and may use it for advertising. Your data will be used for its intended purpose and won't be used for unrelated activities. We prioritize your data privacy and adhere to legal requirements.

For any queries or concerns, contact us at

3. How we collect your personal data

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this. We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators. We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4. Marketing communications

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.Before we share your personal data with any third party for their own marketing purposes we will get your express consent. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at at any time. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

5. Disclosures of your personal data

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers • Government bodies that require us to report processing activities.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets. We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria. Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

  • We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place. If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

7. Data security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

8. Data retention

We keep your data as needed to fulfill the intended purposes, including legal and accounting requirements. Our retention decision considers data amount, nature, sensitivity, risk of unauthorized use or disclosure, processing goals, alternative means, and legal obligations. Tax laws mandate preserving basic customer details for six years post their association conclusion. At times, we may anonymize data for perpetual research or statistical use without prior notice.

9. Your legal rights

In compliance with data protection laws, you possess rights concerning your personal data. These include accessing, correcting, erasing, restricting, transferring, objecting to processing, and data portability. If processing is based on consent, you can withdraw it. Learn more: [Rights Information]( To exercise these rights, email us at No fee is required for access or exercising these rights. However, a reasonable fee may apply if requests are unfounded, repetitive, or excessive. We'll confirm your identity for security and may seek additional information. We aim to respond to valid requests within one month. If complex, we'll notify you promptly. If unhappy with how we handle your data, contact us before filing a complaint with the Information Commissioner’s Office (ICO) at for resolution.

10. Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

11. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.