At 10is Academy, we value fairness and flexibility while ensuring our coaching programme runs smoothly.
This policy sets out how cancellations and refunds work for weekly group sessions, private one-to-one lessons, and holiday camps.

1. Weekly Group Sessions (e.g. term-time coaching)

• Once a coaching block has started, fees are non-refundable.
• If you miss a session, you may be offered a make-up class in another suitable group during the same term (subject to availability).
• If 10is Academy cancels a session (e.g. bad weather, coach illness), we will arrange a replacement session or offer a credit towards the next block.
• Refunds for group coaching are only given in exceptional circumstances (e.g. medical reasons) and will incur an admin fee (see section 5).

2. Private One-to-One Coaching

• More than 24 hours’ notice: Cancellation is free of charge.
• 12–24 hours’ notice: 50% of the lesson fee will be charged.
• Less than 12 hours’ notice: 100% of the lesson fee will be charged.
• If 10is Academy cancels a private session, you will be offered a reschedule or full refund (minus admin fee if refund is chosen).

3. Holiday Camps

• More than 7 days before camp starts: Full refund or credit (minus admin fee).
• Within 7 days of camp start: We offer a credit valid for 1 year for the full amount OR a refund where 50% of the total cost will be charged and the remaining 50% refunded (minus admin fee on the refundable portion).
• If 10is Academy cancels a camp day, you will be offered a refund or the option to transfer your booking to another day (admin fee does not apply if we cancel).

4. Bad Weather Policy

We aim to play wherever possible.

If weather conditions force a cancellation:

• Weekly sessions → We have given the equivalent of 4 hours of cancelled sessions as part of the subscriptions to cover the eventuallity of cancelled sessions.
• Camps → Indoor or alternative activities may be offered, or a credit if cancelled outright.
• Private lessons → Will be rescheduled at a mutually agreed time.

5. Admin Fee

For all refunds, regardless of booking type, an admin fee will apply:

• 10% of the booking cost or a minimum of £10, whichever is greater.
• This covers:
• Bank processing charges
• Lost opportunity to fill the space

Class Cancellation and Attendance Policy

At 10is Academy, our aim is to provide a consistent and high-quality training experience for all our members. The following policy outlines our approach to class cancellations and attendance:

1. No Cancellation or Refund for Non-Attendance: Once a member is enrolled in a course (typically lasting 5 to 7 weeks), the commitment is final. We do not offer refunds or credits for classes that a member does not attend, regardless of the reason.

2. Credit for Academy-Cancelled Classes: If 10is Academy cancels a class due to unforeseen circumstances, including bad weather, members will receive a credit for the cancelled class. This credit can be used for future classes or courses at the Academy.

3. Non-Refundable Course Fees: All course fees are non-refundable. Members should consider their availability and commitment carefully before booking a course.

4. Course Commitment: By booking a course, members acknowledge their commitment to attend the entire duration of the course. We encourage full participation to gain the maximum benefit from our training programs.

5. Exceptional Circumstances: We understand that exceptional situations can occur. These cases will be reviewed individually. Members facing extraordinary circumstances should contact the Academy's management to discuss possible arrangements. A £10 admin fee will apply.

This policy is designed to ensure effective management of our classes and to encourage full commitment from our members, which is essential for progress and development in our training programs.

Cancellation Policy for Direct Debit Members

At 10is Academy, we value our members and strive to offer flexibility while maintaining a smooth operational flow. To ensure clarity and fairness, the following cancellation policy applies to all members paying via direct debit:

1. Notice Period: Members wishing to cancel their membership must provide a one-month notice in writing. The notice should be sent to [insert appropriate email or postal address].

2. Cancellation of Direct Debit: Members are responsible for cancelling their direct debit arrangements with their bank. 10is Academy does not have the facility to cancel direct debits on behalf of members.

3. Effective Date: The cancellation will be effective one month from the date the written notice is received. Any scheduled payments within this one-month period will be processed as usual.

4. Confirmation of Cancellation: Once the cancellation notice is received, 10is Academy will send a confirmation email or letter acknowledging the receipt and specifying the final billing date.

5. Rejoining Policy: Members wishing to rejoin after cancellation may be subject to any waiting lists or new membership terms in effect at that time.

Please note that it is crucial to cancel your direct debit with your bank to avoid further charges. 10is Academy is not responsible for additional fees incurred due to failure to cancel direct debits.